Products

Skyy Consulting Products are Business Solutions that are immediately ready for customization. Feel free to call us to discuss additional details and our technical sales staff will be glad to provide a free telephone consultation for your business.

Asterisk Call Center Solution:

Our Call Center Solution is a tried and tested Asterisk system that runs on Power & Data redundant Dell PowerEdge 2850 servers. Our open-source software suite includes everything a call center would want - from Agent specific call statistics to Queue statistics. Included in every Asterisk Call-Center implementation is 30-days of free go-live support, and an optional "Compulsive Support" Service Level Agreement.
Small Business Server Agent Performance Data
Small Business Server Queue Statistics (Abandon rate, average wait time, etc.)
Small Business Server Multiple Queues and incoming lines
Small Business Server and much more...

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Asterisk PBX Business Server:

Our Small / Medium / Large Office VoIP Solution is a hardened Asterisk implementation that runs on redundant Dell PowerEdge 2850 servers. The open-source software suite includes Call Detail Records, Complex IVR's, Voicemail, Queue support and much more. Included in every Asterisk Office implementation is 30-days of free go-live support, and an optional "Compulsive Support" Service Level Agreement.
Small Business Server Call Detail Records
Small Business Server Auto-Attendant and IVRs
Small Business Server Conference rooms and Queues
Small Business Server and much more...

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SkyyDialer: The Asterisk Predictive Dialer

The new SkyyDialer is a web-only accessible system that our in-house engineers manage and maintain. All you have to do is login, add funds, upload your phone numbers, and start dialing! It's that easy. Our predictive dialer allows us to add servers to our dialing clusters. So as your needs grow, our systems will scale accordingly. SkyyDialer incorporates call throttling, load balancing, and utilizes a J2EE core that boasts the following features:
Voice Over IP Answering Machine Detection Solution
Voice Over IP Transfer and Polling Campaigns
Voice Over IP Comprehensive Statistics
Voice Over IP and much more...

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Page Index
Asterisk Call Center Solution
Asterisk PBX Business Server
SkyyDialer: Our Predictive Dialer

Sample Projects

A Los Angeles based Call Center

This client approached us with basic call center requirements: 60 seats, 2 queues, 8 incoming 800#'s, and a 4 fully saturated T1's with incoming sales calls the entire day.

Our Solution:

Skyy's Call Center Solution, with CDR statistics, Queue Statistics, Voicemail for Individual Agents and per incoming 800#, Round-Robin call distribution, After-Hours Voicemail, Call Recording, Call Monitoring, Barge, and Minute usage statistics.

One of the nicest features of this system is a customized "Save the Sale" function which easily allows management to verify that a sales rep has prevented a lost sale. When a sales rep gets a phone call for a cancellation, he or she may make a significant commission if he or she "saves the sale". The system was designed so if the "Save the Sale" tone (ex. #123) is detected after a phone call has completed, the recording of that particular phone call is forwarded to management. At which point the Sales rep is evaluated on his or her hand at "Saving the sale" and the commission is granted.

Project Status: Delivered.