Asterisk Call Center Solution (20-500 Users)

Our Call Center Solution is a tried and tested Asterisk system that runs on Power & Data redundant Dell PowerEdge 2850 servers. Our open-source software suite includes everything a call center would want - from Agent specific call statistics to Queue statistics. Included in every Asterisk Call-Center implementation is 30-days of free go-live support, and an optional "Compulsive Support" Service Level Agreement.

            Call Center Solution features:
            • Agent Performance Data
            • Queue Statistics (Abandon rate, average wait time, etc.)
            • Multiple Queues and incoming lines
            • Voicemail for individual agents, and after-hours voicemail.
            • Call distribution logic (Round-Robin, Next-Available Agent, etc.)
            • Auto-Attendant & Complex IVR
            • Recording, Monitoring, and Barge features
            • Single server solution for 20-100 users.
            • Multi-server solution for 100+ users.